Shipping Policy

Last updated: June 19, 2026

Thank you for shopping with Furrzoo.

We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery expectations.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended.

Shipping Times

Estimated delivery time:

8–12 business days

Delivery times may vary depending on your location, customs procedures, weather conditions, carrier delays, or other circumstances beyond our control.

All delivery times are estimates and are not guaranteed.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 72 hours for tracking information to become available after shipment.

International Shipping

Furrzoo ships to customers worldwide.

International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by your local authorities. These charges are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may occur.

Furrzoo is not responsible for orders delivered to an incorrectly provided address.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is under the carrier's responsibility.

If your package is significantly delayed, lost, or marked as delivered but cannot be located, please contact us and we will do our best to assist you in resolving the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number

• Photos of the damaged item

• Photos of the package and shipping label

We will review the issue and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Furrzoo

Website: https://furrzoo.com

Email: support@furrzoo.com

Phone: +44 7882 754836